Power to The People: How Texting Can Boost Customer Service

iStock “The messaging apps have to make communication easier for the customer and demonstrate to the customer that their voice is being heard by the organization.” — Jeff Kaplan , Managing Director of THINKstrategies Text messaging has firmly established itself as a valuable way to communicate with customers. And […]

By | 2017-08-25T11:55:26-05:00 August 25th, 2017|Marketing|0 Comments